General Terms and Conditions

Company Information

Tricotando
info@tricotando.be
+32468229809
BE0772935986

Article 1: General Provisions

This e-commerce webshop offers its customers the opportunity to purchase products from its online store. These General Terms and Conditions (“Terms”) apply to every order placed by a visitor of this e-commerce webshop (“Customer”). Additional conditions from the Customer are excluded, unless they have been accepted in advance, in writing and explicitly.

Article 2: Price

All listed prices are expressed in euros and, unless otherwise stated, include VAT. If delivery, reservation, or administrative costs are charged, this will be stated separately. The price indication only applies to the items as described literally. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce webshop are compiled with the utmost care, it is still possible that the offered information is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer are not binding. The seller is in no case liable in the event of manifest material errors, typesetting or printing errors. When the Customer has specific questions about e.g. sizes, color, availability, delivery time, or delivery method, we request the Customer to contact our customer service in advance. The offer is valid as long as stocks last and can be adjusted or withdrawn at any time. The seller cannot be held liable for the unavailability of a product.

Article 4: Online Purchases

The Customer has the choice between bank transfer or credit card as payment methods. The seller is entitled to refuse an order due to a serious shortcoming of the Customer regarding orders in which the Customer is involved.

Article 5: Delivery and Execution of the Agreement

Any visible damage and/or qualitative shortcoming of an item or other shortcoming in the delivery must be reported by the Customer immediately. The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods.

Article 6: Retention of Title

The delivered items remain the exclusive property of the seller until full payment has been made by the Customer.

Article 7: Right of Withdrawal

The provisions of this article apply only to Customers who purchase items online in their capacity as consumers. The consumer has the right to withdraw from the agreement within a period of 14 calendar days, unless otherwise specified, without giving any reason, provided that the right of withdrawal applies to the goods or services ordered by the customer. To exercise the right of withdrawal, the Customer must inform the seller via an unambiguous statement (e.g. in writing by post or email) in a timely manner of his decision to withdraw from the agreement. The Customer must return or hand over the goods immediately after his decision to withdraw from the agreement. The direct costs of returning the goods are borne by the Customer unless otherwise agreed. If the returned product has in any way decreased in value, the right is reserved to hold the Customer liable and to claim compensation for any depreciation. Only items that are in their original packaging, along with all accessories, instructions for use, and invoice or proof of purchase can be returned. In the event that the agreement involves the provision of services and if the Customer has requested that the provision of services begin during the withdrawal period, the Customer pays an amount that is proportional to what has already been delivered at the time he notified us that he is withdrawing from the agreement, compared to the full execution of the agreement.

Article 8: Warranty

Under the law of September 21, 2004 regarding the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. To invoke the warranty, the Customer must be able to present proof of purchase. The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or changes to the item, rough use, poor maintenance, or any other abnormal or incorrect use.

Article 9: Sanctions for Non-Payment

Without prejudice to the exercise of other rights, the Customer is, in the event of non-payment or late payment from the date of default, automatically and without notice liable for interest on the unpaid amount. Notwithstanding the foregoing, the right is reserved to reclaim the items that have not been (fully) paid for.

Article 10: Privacy Policy

The seller reserves the right to collect user data solely for internal use, both directly through the collection of data provided by the user at the time of ordering and indirectly (e.g. through the use of cookies, which are short data strings on the user's computer that allow the seller to optimally tailor the content and layout of the site to the user). This data will not be passed on to organizations that are contractually bound to the seller. In accordance with the law of December 8, 1992 for the protection of personal privacy regarding personal data, the user has the right at any time to access, modify, improve, and have deleted that data if he no longer wishes to receive information about our activities. For this, they can contact the seller's customer service in writing.

Article 11: Invalidity of Provisions – No Waiver

If a provision of these Terms is declared invalid, illegal, or void, this shall in no way affect the validity, legality, and applicability of the other provisions. The failure at any time by the seller to enforce any of the rights listed in these Terms, or to exercise any right arising therefrom, shall never be considered a waiver of such provision and shall never affect the validity of these rights.

Article 12: Amendment of Terms

These Terms are supplemented by other terms explicitly referred to, and the general sales conditions of the seller. In the event of a conflict, these Terms shall prevail.

Article 13: Applicable Law

Belgian law applies. The courts of the seller's place of residence have jurisdiction in judicial disputes. The seller may also turn to the ODR platform.